Terms of service

1. The service

Smart Booking is scheduling software that lets a salon publish its availability, take bookings online, collect deposits and send automatic reminders.

We are a technology intermediary. The hairdressing, barbering or aesthetics service is provided by the salon, not by us. The relationship covering that service, its price and its quality is between the salon and its client.

2. Accounts

Using the service requires an account with accurate details. You are responsible for keeping your password confidential and for all activity carried out from your account.

The account owner may create logins for their staff. Each login is personal and non-transferable.

You must have legal capacity to contract and, if acting for a company, sufficient authority to bind it.

3. Plans and billing

The service is offered in plans with different limits on staff, services and reminder channels. Current prices are those published on the pricing page.

Paid plans are billed in advance per period and renew automatically until cancelled. Cancellation takes effect at the end of the current period: access continues until that date and the next period is not charged.

Unless the law provides otherwise, periods already started are not pro-rated or refunded.

If a charge fails we may suspend paid-plan features until it is settled, keeping your data for the period stated in the privacy policy.

4. Deposits and end-client payments

When a salon requires a deposit to book, the charge is processed through MercadoPago or PayPal and the money goes to the salon's account, not ours. We are not a party to that payment and do not hold those funds.

The deposit, cancellation and refund policy towards the end client is set and honoured by each salon. Deposit complaints go to the salon.

If a payment settles once the slot is no longer available, the system flags it for refund and notifies the salon, who is the one that must issue it.

5. Acceptable use

You may not use the service to:

• Message people who did not consent, or send unsolicited bulk advertising.
• Upload third parties' personal data without a legal basis for doing so.
• Attempt to reach another salon's data, defeat the isolation mechanisms, or run penetration tests without written authorisation.
• Resell or sublicense the service without a prior agreement.
• Any unlawful activity, or anything that harms the infrastructure or other users.

6. Your data

The data you load remains yours. We process it only to provide the service, as described in the privacy policy.

While your account is active you can export your information. When you close it, we delete the data within the period stated there.

7. Availability

We work to keep the service continuously available, but we do not guarantee an uptime percentage and offer no service level agreement.

We may carry out scheduled maintenance, giving reasonable notice where it involves an interruption.

We depend on third parties (payment gateways, WhatsApp, email). A failure at those providers can prevent a charge or a reminder without being attributable to us.

8. Liability

The service is provided as is. To the fullest extent permitted by law, we are not liable for lost profits, lost custom, or indirect damages.

Our total liability to a salon, on any basis, will not exceed the amount that salon paid us in the twelve months preceding the event giving rise to it.

None of the above limits liabilities that Uruguayan law does not permit to be limited, including those arising from wilful misconduct.

9. Suspension and termination

You may close your account at any time from the application.

We may suspend or close an account that breaches these terms, uses the service unlawfully, or compromises others' security. Except in urgent cases, we give notice and an opportunity to remedy.

10. Changes

We may amend these terms. Where the change is material we give at least 30 days' notice by email. Continuing to use the service after that date means accepting them.

11. Governing law and jurisdiction

These terms are governed by the law of the Oriental Republic of Uruguay. Any dispute is submitted to the courts of Montevideo, without prejudice to the rights consumer-protection rules grant to anyone contracting as a consumer.